Before you complete this form please read the following - they may answer  many  of your questions:

• How to cancel a purchase agreement - and get your money back
• Holiday & Travel clubs are BAD news
• Cashback schemes are VERY dodgy
• Telephoned with a promise of a very tempting price for your timeshare?

This form will help us give you a quick answer to a purchase query.  Speed of action might be very important - there are various "thresholds" which might be relevant; 7, 10, 14 and 15 days.

Please complete all items on this form and "Send" it to us

Exact Date of Contract

Country where you signed the Contract

If you signed in the UK, what type of Place were you in ?
Business premisesHotel etc.Home

If you signed in Spain (including Canaries or Balearics) were you enticed off the street?
Yes   No

Who did you contract with (ie. marketing company name etc.)

What do you think you have contracted to buy
Timeshare - weekTimeshare- pointsTimeshare - boatTimeshare - otherHoliday/Travel ClubResale TimeshareOther

How many years does the arrangement run

Who is the supplier (resort name; club name etc.)

What is the total value of the contract

How much have you paid so far
Date: 
Amount: 

Was more than £100 of this by Credit Card ("NO" if  'Charge' or 'Debit' card)
Yes   No

Did you apply for a loan to finance the purchase
Yes   No

What is the name of the lender (or leave blank)

Were you offered a cash-back promise
Yes   No

Did you trade-in a timeshare
Yes   No

Have you written to cancel the agreement within 10 days of signing?
Yes   No
 

The Office of Fair Trading (OFT) is gathering information about dishonest business in the UK and Spain (including the Canaries and Balearics). Full details are here.  If you would like the information you have entered to also be sent to the OFT would you please answer the following questions. Do you consent to this information being passed to the OFT Yes    No Do you consent to the OFT passing this information to the relevant enforcement authorities Yes   No Do you consent to the enforcement authorities passing this information to the business which is the subject of the complaint should it be neccessary for their investigations. Yes    No

Your email address (PLEASE ensure that this is correct)

What is your concern and any questions/comments (please be BRIEF, concentrating on the salient points)

Please check that you have completed every question

  

November 2006